FREQUENTLY ASKED QUESTIONS

24-HOUR CANCELLATION POLICY

Remember that your appointment is TIME SET ASIDE JUST FOR YOU!

We understand that unanticipated events happen occasionally in everyone’s life. To respect the schedule and time of your therapist, and in our desire to be effective and fair to all of our clients, we require at least 24-hours notice when canceling an appointment. This allows the opportunity for someone else to schedule a therapeutic appointment.

If you need to cancel your appointment, please remember there is a 50% charge if you cancel with less than 24-hours notice. This fee may be waived per individual circumstance at the discretion of your therapist – only if it's an emergency cancellation due to car trouble, inclement weather, medical emergencies, or sickness.

BENEFITS OF REGULAR BODYWORK

Therapeutic massage can help improve circulation, concentration, and posture, increase joint flexibility, promote better sleep and faster healing of injured muscular tissue, reduce anxiety and blood pressure, release chronic muscular tension and pain, reduce mental and physical fatigue and stress. 

DISROBING 

You will be given total privacy to undress to the level of your comfort in a comfortable, quiet room. You will have plenty of time to undress, relax onto the table, and cover yourself with the linen sheet and fluffy blanket. 

DRAPING 

It is recommended that you undress to your desired level of comfort. Some clients prefer to be completely undressed while others prefer to keep their undergarments on. This is completely up to you! You will be given complete privacy while undressing and dressing and be securely covered by a sheet and blanket during your therapeutic massage session. You will be properly draped and/or covered at all times! Only the area being worked on will be exposed.

FREQUENCY OF MASSAGE

It depends. Typically, therapeutic massage is not a one time fix, especially if you have an on-going issue or one that has been going on for some time. Most people find it difficult to remember to do self-care, especially if they are stressed out.

PROBLEM SPECIFIC: If you need some specific work done, a therapeutic massage every 2 to 4 weeks should help you make progress quickly.

REGULAR SELF-CARE: A therapeutic massage every 4 to 6 weeks should help keep yourself in optimal shape (along with a balanced diet and regular exercise). ​

CHRONIC CONDITIONS: If you want to make progress quickly, you might need a weekly session for a couple of months, depending on the issue.

GIFT CARDS  

Gift certificates and/or gift cards are not redeemable for cash.

We cannot accept or verify lost gift certificates and/or gift cards.

Gift certificates and/or gift card sales are final. Non-refundable.

ILLNESS

If you are sick — have a fever, cold/flu, or a contagious skin infection, it is best to reschedule your therapeutic massage. Please cancel your appointment as soon as you feel you have come down with something! If you are sick and in the early and most contagious stage (first 48 to 72 hours) of a fever, cold/flu, or a contagious skin condition, please, do NOT come in. It is best to reschedule your therapeutic massage and remember that we require a 24-hour notice. We understand that sometimes illness comes unexpectedly, and you will not be charged any fees. We will gladly get you rescheduled as soon as we are able too.

 

If you are unsure, please call so we can discuss your condition and determine whether it's appropriate for you to receive a therapeutic massage.

LATENESS 

If you are running late, please give me a courtesy call or send us a quick text message at (720)-722-0471. Out of respect for the clients scheduled after you, if you are late, you will only receive the amount remaining of your scheduled appointment including the time needed to fill out paperwork. You will be charged the full amount for the reserved time despite a shortened session time.

NO SHOWS

This includes being too late to perform the service or not showing up for the appointment. No shows will be charged the full amount of the session. If you have a gift certificate, it will be considered null and void. If you have a treatment package, that treatment will be deducted.

PAYMENT METHODS 

Cash

Credit Cards (American Express, Discover, MasterCard, and Visa)

eGift Card through our online store

FSA (Flexible Spending Account) Debit Cards

HSA (Health Savings Account) Debit Cards

Local checks (Valid ID information must be on check and pre-arranged)

THERAPEUTIC MASSAGE MODALITIES

There are a variety of active and passive therapeutic manual therapies that can be incorporated into your therapeutic massage session including, but not limited to, 

Acupressure is when is often called acupuncture without the needles. It involves the application of manual pressure (usually with the fingers) to specific pathways of energy flow within the body called meridians.

Aromatherapy is a holistic treatment that uses aromatic essential oils medicinally to improve the health of the body, mind, and spirit. It enhances both physical and emotional health.

Breathwork is the conscious control of breathing that has a therapeutic effect on a person's mental, emotional, or physical state.

Core Synchronism works with every system in the body to synchronize subtle rhythms of the bones, brain, organs, nervous system, and the body’s electrical system with the movement of the cerebrospinal fluid.

Craniosacral is a gentle hands-on technique that uses a light touch to examine membranes and the movement of the fluids in and around the central nervous system.

Dermoneuromodulation (Nerve Resetting) is a gentle method to interact with the nervous system and effect change. Thus, helping the body resolve pain, regain function, and feel better. 

Neuromuscular Therapy is a highly specialized form of manual therapy that corrects pain and dysfunction by treating trigger points, muscle adhesions, and fascial (connective tissue) patterns

Raindrop Therapy is a method of using a combination of reflexology, aromatherapy, massage techniques, and essential oils to bring balance and well-being. It has been known to create balance and harmony in the body - physically, mentally, and emotionally, to increase the immune system, and relieve back issues.

Reflexology involves applying different amounts of pressure to the feet, hands, and ears. It's based on a theory that these body parts are connected to certain organs and body systems.

Trigger Point Therapy is a method to manipulate the muscles, fascia, and connective tissues to relieve painful and/or tense (or "knotted") areas.

Zen Shiatsu combines traditional Chinese medicinal practices, modern massage therapy, and Eastern holistic healing philosophies by using manipulative techniques to adjust the body’s physical structure and balance its energy flow.

WHAT TO EXPECT DURING YOUR SESSION 

Your therapeutic session begins with a nice cup of warm tea or alkaline water while you complete a Confidential Intake form to collect medical history information and determine your goals for the session. We will discuss your goals for the session. Afterward, I will show you the treatment room, and will then exit the room while you disrobe to the level of your comfort. After a couple of minutes, I will knock on the door prior to coming in to make sure you are completely under the covers, and ready to start your therapeutic massage session.

WELLNESS PACKAGES  

Wellness Packages are not redeemable for cash.

Wellness Packages sales are final. Non-refundable. 

Wellness Packages never expire and can be used as gift certificates. No other coupons or specials can be used when you purchase a package.

Pink Marble

TESTIMONIALS

"Carmen is one of the most gifted massage therapists I have ever received from. She offers unique qualities of diversity in her work by holding exquisite space for healing, intuitive guidance, deep knowledge of the body and experience in working with many different concerns or issues people come to her with. I highly encourage her work to anyone seeking healing with chronic pain, needing relaxation or anyone desiring more nourishment and nurturing..."

- E. Verke

Bodywork Bistro | Iris

 

"Peaceful, quiet & professional atmosphere. Carmen always asks how I'm feeling each day, and tailors the massage to address my specific issues. She throws in a little aromatherapy, as well. She gives the best massages in the world. Once you go, you'll be hooked."

- S. Cortés

Our Interpreter

"Carmen is truly gifted in the practice of bodywork. She has a unique touch that always offers me healing and comfort. She knows the body extremely well and always helps any pain I have move through. Furthermore, she is an amazing person and always radiates love. Thank you, Carmen, for so many amazing sessions. Looking forward to many more!"

- M. Palmer

Austin Peay State University

”Carmen is truly skilled at her craft. Not only does she offer massage but she also offers energy healing and nerve rebalancing, which is incredibly helpful for me. I always feel results when I see Carmen and recommend her highly." 

- Teresa McVety

Organic Bliss Studio